Privacy Policy

EduLaunchpad (referred to as “we,” “us,” or “our”) is committed to protecting the privacy of individuals who visit our website (the “Website”) and use our services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

1. Information We Collect

We may collect the following types of personal information from you:

Contact Information: This includes your name, email address, phone number, and mailing address.
Educational Information: Details about your academic history, qualifications, transcripts, and intended field of study.
Passport and Visa Information: If you utilize our visa application services, we may collect your passport details, visa application history, and other related information.
Demographic Information: Such as your age, gender, and nationality.
Website Usage Data: Information about how you interact with our Website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information may be collected through cookies and similar tracking technologies (see section 5 below).
Communication Data: Records of our correspondence with you, including emails and other communications.
Any other information you voluntarily provide to us.

2. How We Collect Your Information

We collect your personal information in the following ways:

Directly from you: When you fill out forms on our Website, contact us via email or phone, or provide information during consultations.
Automatically: Through cookies and other tracking technologies when you browse our Website.
From third parties: In some limited circumstances, we may receive information about you from third parties, such as educational institutions or partner agencies, but only with your consent or as permitted by law.

3. How We Use Your Information

We may use your personal information for the following purposes:

To provide our services: This includes student consultancy, university placement, enrolment assistance, and visa application processing.
To communicate with you: To respond to your inquiries, provide updates on your application status, and send you relevant information about educational opportunities.
To personalize your experience: To tailor our services and recommendations to your specific needs and interests.
To improve our Website and services: To analyze website usage data and gather feedback to enhance our offerings.
For administrative purposes: Such as managing our records, conducting internal audits, and complying with legal and regulatory obligations.
For marketing purposes: With your consent, we may send you promotional materials about our services or relevant educational events. You can opt-out of receiving such communications at any time.

4. Disclosure of Your Information

We may disclose your personal information to the following categories of recipients:

Educational Institutions: Universities and colleges in Australia, UK, Ireland, New Zealand, and Germany to facilitate your application and enrolment.
Visa Authorities: Relevant government agencies for the purpose of processing your visa application.
Partner Agencies: Third-party organizations that assist us in providing our services, such as accommodation providers or insurance companies (only with your consent or when necessary for the provision of our services).
Service Providers: Third-party companies that provide services on our behalf, such as website hosting, data analysis, email marketing, and payment processing. These providers are contractually obligated to protect your information.
Legal Authorities: When required by law, court order, or other legal process, or to protect our rights or the rights of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

We will take reasonable steps to ensure that any third parties we share your information with have appropriate data protection measures in place. Given the nature of our services, your personal information may be transferred to and processed in countries outside of Malaysia, including Australia, UK, Ireland, New Zealand, and Germany, which may have different data protection laws. By using our services, you consent to such transfers.

5. Cookies and Tracking Technologies

Our Website may use cookies and similar tracking technologies to collect information about your Browse activities. Cookies are small text files that are stored on your device when you visit a website. We use cookies to:

Enhance website functionality: To remember your preferences and settings.
Analyze website traffic: To understand how users interact with our Website and improve its performance.
Personalize content: To provide you with relevant information and advertisements.

You can control the use of cookies through your browser settings. You can choose to disable cookies or receive a notification when a cookie is being sent. However, please note that disabling cookies may affect the functionality of our Website.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

Using secure server infrastructure.
Implementing encryption techniques for sensitive data.
Restricting access to personal information to authorized personnel only.
Regularly reviewing and updating our security practices.

However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the provision of our services, compliance with legal and regulatory obligations, and the establishment, exercise, or defense of legal claims.

8. Your Rights

You have certain rights regarding your personal information under applicable data protection laws, which may include:

The right to access: You can request a copy of the personal information we hold about you.
The right to rectification: You can request that we correct any inaccurate or incomplete personal information.
The right to erasure: You can request that we delete your personal information in certain circumstances.
The right to restrict processing: You can request that we limit the processing of your personal information in certain circumstances.
The right to data portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
The right to object: You can object to the processing of your personal information in certain circumstances, including for direct marketing purposes.

To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.

9. Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of these websites before providing them with your personal information.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our Website with the “Last Updated” date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please email us at: info@edulaunchpad.my.